TERMS & CONDITIONS

PAYMENT
Payment couldn't be easier, either by credit/debit card by secure Server using Sage, one of the world's leading internet payment providers.  We accept Visa and Mastercard debit cards, Visa and Mastercard Credit Cards and American Express.

All online transactions are subject to validation checks by the card issuer and processed using a secure server. None of the purchaser's card details are retained by us but are forwarded directly to the processing bank as you make your purchase.

Payment may only be made in Pounds Sterling (GBP).

DELIVERY
Delivery within the UK

Stock permitting, we will always aim to dispatch within 48 hours to arrive to UK customers within 7 working days:

  • Delivered Monday-Friday (excluding Bank or Public Holidays)
  • May require a signature
  • £5.95 to any UK address

In the event that the product is temporarily out of stock, we will notify you of the delay and you may consider the following options:

Cancel your order and we will refund you.
We can dispatch your order as soon as we receive new stock.

Delivery Overseas
Please enquire to sales@bakpro.com about delivery outside of the U.K. so we can give a specific price to you.   You will still be required to make payments in Pounds Sterling (GBP)


RETURNS
We are sure you will be delighted with your purchase.  We can only accept returns on faulty goods and within 7 days of receipt of items. We will require the complete boxed set to be returned with its original packaging.

Please ensure it is wrapped securely and enclose a copy of your original dispatch note with:

  • Your full name
  • Your full postal address, email address and telephone number
  • Your original order number (which can be found on your email confirmation of order)

Please return to:
Bakpro Ltd.
PO Box 4050
Checkendon
Oxfordshire 
RG8 0WH

Please obtain Proof of Postage from your Post Office when returning an item. Postage costs to return an item are the payable by the customer. A refund will go onto the card, which was used when you made your purchase. 


HOW LONG WILL IT TAKE TO DEAL WITH MY RETURN?
Once our team has received your parcel it can take up to 5 working days to review and fulfill your request.  When we have dealt with your parcel we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement.

If, after sending your return to us, you have not received our email confirmation within 5 working days, please contact us at returns@bakpro.com


PRIVACY & COOKIE STATEMENT
This privacy statement applies solely to information collected through this website.

Information Collection and Use

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

  • Your name and address
  • Your contact telephone numbers (to enable us to contact you in the event of a query)
  • Your e-mail address
  • For credit / debit card purchases your card details
  • Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)

We will confirm your personal details on our acknowledgement of order. 

If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by e-mail to enquiries@bakpro.com . By registering or ordering through our website you consent to the collection and processing of your personal details by us.

Cookies
A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We use persistent Cookies which are stored on your computer to remember who you are and to enable your shopping basket contents to be stored until your next visit. You do not have to have persistent Cookies enabled to use the site. We use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.

Log Files
We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

This website uses three web analytics tools - Google Analytics, Clicky Analytics and Yandex Metrica to help us improve the usefulness of the site.

These tools use cookies - text files kept on your computer to collect standard internet log info and movement on the website in an anonymous form. The info generated by the cookie (including IP address) is transmitted to the respective provider.

This info is used to give us a better understanding of how people use the website.

Starting 2.5.17 we will use Google Analytics & AdWords remarketing codes to log when people view specific pages on this website. This will enable us to provide targeted advertising in the future.

If you do not wish to receive this type of advertising you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

We're always looking at ways to improve bakpro - if there is any aspect of this website or our policies that causes you concern, please tell us and we'll investigate immediately.

Website is owned and operated by:
Bakpro Ltd.
Registered Address:
Barley House,
Exlade Street,
Checkendon,
Oxfordshire, RG8 0UA
Co. registration no: 08271252

Contact details:
Bakpro Ltd. PO Box 5040,
Checkendon,
Oxfordshire RG8 0WH
Telephone 07871 959007
Email: enquiries@bakpro.com